ICS2 Entry of Goods: where can I go with questions?

Do you have questions about the Import Control System 2 (ICS2) Entry? Read about who to contact on this page.

Customs Support Centre for Software Developers

Are you a software developer? Then check the information at the Nationale Helpdesk Douane (National Customs Helpdesk) website, at the Dutch Customs Support Centre for Software Developers.

Umbrella organisation

You can also put your questions to your umbrella organisation. These organisation can also inform you about the upcoming changes.

Overleg Douane Bedrijfsleven, ODB (National Committee on Trade Facilitation, NCTF)

To implement the changes properly, we have set up a focus group. Together with representatives from the business community and software suppliers. In the focus group, we discuss and coordinate the changes for businesses due to the introduction of ICS2.

The focus group reports to the ODB MLT Workgroup and has a limited advisory mandate.

• View the meeting documents of the Focus Group ODB ICS2 (Import Control System 2) (only available in Dutch)

Implementation team

Would you like to know more about the implementation of ICS2 for Entry by air? If so, please contact our implementation team via email at douane.implementatie.ics2.ato@douane.nl.

What can you do in case of ICS2 system failure?

Are you unable to file a Entry declaration in ICS2 due to system failure? Find out what to do in the 'Business continuity plan for Economic Operators' on CIRCABC.